Lifelong Shopify store improvements and monthly maintenance
Practical Shopify changes for a consumer electronics and appliances brand, from checkout labels and COD handling to order exports and returns messaging, followed by ongoing monthly support.
Live store: lifelongindiaonline.com
Client context
Lifelong sells fitness equipment, wellness products, kitchen appliances and electronics online through its own Shopify store, alongside other sales channels.
The brief (2020)
The Lifelong team brought a list of operational changes to the store: how checkout behaved, how orders were exported, how returns and cancellations were communicated, and what customers heard after their order shipped.
What we worked on
- Checkout and order-button wording (“Proceed to buy”, “Place your order”)
- An additional charge for cash-on-delivery orders
- Tracking IDs added to order exports
- Return-policy messaging on product pages and the policy page
- Delivery and review-request emails through suitable apps
- Order import and export options for the operations team
Advice on platform limits
Some requests needed a different route. Checkout-field validation required Shopify Plus at the time, so it was handled at registration instead; order cancellation and courier tracking were addressed through clearer policies and a review of what the courier’s API supported.
Monthly maintenance (2022)
The relationship continued as a monthly maintenance retainer: regular website updates, bug fixes and occasional campaign and offer setup within an agreed monthly allocation of hours.
Outcome
A store that handled day-to-day operations more smoothly, and a long-running support relationship. We have not published performance figures for this work.
FAQs
- What did VK & Co. Tech do for Lifelong?
- Operational Shopify changes covering checkout wording, cash-on-delivery charges, order exports, returns messaging and post-purchase emails, followed by a monthly maintenance retainer.
- How were requests outside Shopify’s limits handled?
- Where a request was not possible on the plan or platform at the time, we explained the constraint and proposed a practical alternative, such as validation at registration or clearer policy messaging.
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